Refund policy

The Free plan is never charged and includes one voice interview and one text interview a month, each with its verdict; the full report comes with a paid plan. Starter, Pro and Max add voice interviews, make text interviews unlimited, open every report you’ve had and will have, and are monthly subscriptions, charged in US dollars at the start of each billing period until you cancel. Prices are set for the country you signed up from (India has its own) and are shown on our pricing page and at checkout.

On Max you can also buy interview packs: 5, 10 or 20 extra voice interviews, paid once. They are used after your plan’s interviews for the period, and they never expire, even if your plan ends.

Payments are processed by DodoPayments, which acts as our merchant of record: the charge on your statement comes from DodoPayments, and refunds are paid back through it to your original payment method.

We refund a subscription charge in full when you ask within 14 days of it and either of these is true:

• You haven’t taken a voice interview or opened a report since that charge. Text interviews don’t count, however many you took. Nor does a voice interview that was given back because it ended before its round began or in its first 5 minutes.
• You were charged twice for the same period, or charged after you had canceled.

We refund an interview pack in full when you ask within 14 days of buying it and none of its interviews has been used. Your plan’s interviews for the period are always used first, so a pack is untouched until those run out.

An interview counts against your plan when it starts. If it ends before its round begins (while you are still discussing your resume) or within its first 5 minutes, for example because your microphone or connection failed, it gets no report and is given back automatically. An interview interrupted by a dropped connection can be rejoined within 24 hours at no extra count.

If an interview went wrong because of us (the interviewer stopped responding, the editor failed, the report never arrived), write to us and we will restore the interview to your balance.

Outside the cases above, a charge isn’t refunded. Once you have taken one voice interview or opened one report since a charge, that charge is not refunded; once one of a pack’s interviews is used, that pack is not refunded; and there are no partial or prorated refunds. That includes canceling partway through a period and not using every voice interview in a plan (unused ones don’t carry forward).

Canceling stops the next charge. You keep your plan until the end of the period you’ve paid for, then move to Free. You can cancel at any time from Billing.

Email [email protected] from the address on your account, with the date of the charge. We reply within 2 business days. Approved refunds go back to the original payment method through DodoPayments, usually within 5–10 business days depending on your bank.

Please write to us before disputing a charge with your bank; it is almost always faster.

This policy adds to, and never limits, the rights you have under the consumer law where you live. It is part of the terms of service between you and Oggnai Technologies Private Limited.